Orders and Payments

All online transactions are processed securely, guaranteeing our customers maximum security of their data.

FRAU Italia Online Store currently accepts the following payment methods:

Credit Card Payments

You can choose to pay with credit card or debit card.
Accepted credit cards are: VISA, MASTERCARD, AMEX, Union Pay.

We also accept payments with POSTEPAY and all rechargeable cards operating within the VISA ELECTRON circuit.

Have you already heard about PSD2 yet?
From December 28 2020 online payments will be even more protected thanks to the new European regulation PSD2 that introduces new authentication rules. From now on, when you place an order using a card payment, your bank may ask you to confirm your identity using 3D Secure authentication.
There are many ways to authenticate online payments and you may be asked to confirm your identity by SMS, email or TouchID. We recommend that you contact your bank to ensure that they have your correct contact details in case you are asked to use a text message or email for 3D Secure authentication.
If you have further enquiries, please contact our Customer Care.

Please note that in case of purchase of goods with Credit Card payment method, the transaction may take place through Paypal secure server or other secure server chosen by Filoblu. In no case and at no stage of payment, Filoblu will be able to know the information related to the Customer’s credit card, transmitted via secure connection directly to the website of the bank that manages the transaction. No computer file of Filoblu will retain such data and therefore in no case can Filoblu be held responsible for any fraudulent and undue use of credit cards by third parties at the time of payment.

Paypal Payments

Paypal is a completely secure online payment method that allows you to pay for your order by accessing your account directly.

Your account data and credit card data linked to your account are managed directly by Paypal, which will send you a notification by email after the payment has been made.

Klarna Payment

Klarna offers an innovative, fully digital payment service. It is a payment service that allows you to pay in installments according to your needs.

Here you find more information on the deferred payment option and how to use it online.

Why was my payment refused?

The payment may fail due to the following reasons:

Credit Card Payments:

Please make sure your credit or debit card details are correct and verify that the billing address matches the one associated to your card.
The card is not authorized for international payments. We inform you that our Bank head office is based in Amsterdam, so it will be necessary to make the transaction with an authorized circuit.
Your card has reached its limit for Online payments. Check that the limit imposed on your credit or debit card does not prevent you from charging the due payment.
The transaction page has expired. Looks like you waited too long to confirm your payment details, and the page has expired. In order to complete your order, we invite you to update once again the page, return to your Shopping Cart section and repeat from the beginning the check-out operation.

PayPal Payment:

Check your PayPal account and make sure that the payment cards linked to it are up to date or the account balance is enough.
Make sure your PayPal account is verified. In these cases, please contact Paypal directly for more detailed questions about your account.
Do not leave the page before finishing the check-out procedure.
The transaction page has expired. Looks like you waited too long to confirm your payment details, and the page has expired. In order to complete your order, we invite you to update once again the page, return to your Shopping Cart section and repeat from the beginning the check-out operation.