Shipping and Returns Update


At Frau we've always cared deeply about people, the health and well-being of our community.
For this reason, to help slow the spread of the COVID-19 coronavirus
and minimize impact, we've decided to temporarily close our stores.
In the meantime, we can stay in touch through our social channels
and you can shop from home right here.


SHIPMENT -

Due to the particular circumstances of this period, at this time of health emergency,
we inform you that the shipping and delivery service may be delayed.
As soon as there are any changes in the transport services, we will inform you about them here.


RETURNS -

For all orders received until April 24th we extend the return period until May 15, 2020.
Please wait for the authorisation from our Customer Service before making the return shipment.


CONTACTS -

Our Customer Service remains at your disposal for any information
from Mondays to Fridays, 8.30 – 13.00 14.30- 18.00 (GMT +1: Rome / Paris / Berlin time)
by phone at the following number (+39) 041/8380042 or by email at customercare@frau.it


Thank you for your understanding.