Shipping and Returns Update

We want to share with you the actions we are taking to deal with the current health emergency.

SHIPMENT -

Due to the current global situation you may experience delivery delays.
Please continue to monitor via your tracking number for the latest updates.

UK SHIPPING UPDATE:
After the news about the Covid-19 situation we want inform you that:
> If you already placed an order on our online shop, the delivery may be delayed.
> If you want to palce an order, you can still do it, but unfortunately the shipments are blocked.
We will update you about any change. Our Customer Care is available for any question.

RETURNS -

The returns service has been reactivated.
Please wait for the authorisation from our Customer Service before making the return shipment.
For further information visit our "Returns And Refunds" page

CONTACTS -

Our Customer Service remains at your disposal for any information
from Mondays to Fridays, 8.30 – 13.00 14.30- 18.00 (GMT +1: Rome / Paris / Berlin time)
by phone at the following number (+39) 041/8380042 or by email at customercare@frau.it

Thank you for your understanding.