Shipping and Returns Update

Support


We want to share with you the actions we are taking to deal with the current health emergency.


SHIPMENT -

Due to the current global situation you may experience delivery delays.
Please continue to monitor via your tracking number for the latest updates.


RETURNS -

The returns service has been reactivated.
Please wait for the authorisation from our Customer Service before making the return shipment.
For further information visit our "Returns And Refunds" page


CONTACTS -

Our Customer Service remains at your disposal for any information
from Mondays to Fridays, 8.30 – 13.00 14.30- 18.00 (GMT +1: Rome / Paris / Berlin time)
by phone at the following number (+39) 041/8380042 or by email at customercare@frau.it


Thank you for your understanding.